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Message your firm

What it is for: talking to your firm securely, without email. Everything stays attached to your account so nothing gets lost.

A message conversation between a client and their firm

Steps

  1. Open Messages from the menu.
  2. To reply, open the conversation and type your message.
  3. To start a new topic, choose New message, add a subject, and write your note.
  4. Send it. Your firm is notified, and their reply appears in the same conversation.

Good to know

  • You will see a badge when you have unread messages.
  • If you work with more than one firm, you only see conversations for the firm you are currently in.
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