Frequently asked questions

How do I log in?

Go to fairfyn.com and sign in with your email and password. Clients set their password the first time they open the invitation email from their firm. Forgot it? Use “Forgot password” on the sign in page.

Is my information secure?

Yes. FairFyn keeps every firm and client separate, and sensitive fields such as bank details are encrypted. Only your firm and you can see your information.

I did not get my invitation email. What now?

Check your spam folder first. If it is not there, ask your firm to resend the invitation from their side. Invitation links can expire, so a fresh one always works.

Do I have to fill out the whole organizer at once?

No. Your answers save as you go. You can leave and come back, and your progress bar on the dashboard picks up where you left off.

What file types can I upload?

Common document formats including PDF and images. If a file is too large, split it or reduce its size and upload again.

Can I work with more than one firm?

Yes. If more than one firm invites you, you choose which firm you are working in when you sign in, and each firm only sees its own conversation and documents.

How do I message my firm?

Open Messages in your portal and start or continue a conversation. Your firm is notified, and you can see their replies in the same thread.

How do I know the status of my return?

Your dashboard shows a status pipeline for your return, from documents gathering through filed. See Return status.

I still need help.

Contact your firm directly through Messages in your portal. They can see your account and help you fastest.